Privacy for agency booking operations.

Vdt Holidays is a B2B agency workspace, so the information handled in the product is mostly operational agency, booking, payment, invoice, and support context.

• Agency access details such as company name and contact details.
• Workspace user details such as names, emails, roles, agency memberships, login context, and support requests.
• Booking file details such as customer contact information, hotel request data, future flight workflow data when available, passport references when required for the booking, invoices, and wallet-related records.
• Technical data needed to keep the workspace secure and reliable, such as session information, device/browser details, logs, and basic usage events.

Data is used to review agency access, operate the workspace, support agents, coordinate booking workflows, manage wallet and invoice records, prevent misuse, diagnose issues, and meet accounting or legal obligations.

Some information may be shared with service providers, infrastructure providers, travel suppliers, payment or finance partners, professional advisers, or authorities when needed for booking workflows, security, support, accounting, or legal compliance.

Agencies are responsible for only adding customer information that is needed for a real booking or support workflow. Vdt Holidays keeps that context attached to the booking so agents can reuse it without scattering personal data across disconnected tools.

Records are kept as long as needed for agency access, booking operations, support, accounting, dispute handling, security, or legal obligations. Agencies can contact support to request access, correction, export, or deletion where applicable.